I've actually been intending to update my blog for a long while now. But I can just never drag myself to get a proper entry written. I've told you before that there's regression of brain matter right?

Today, I wanna ngumpat patients here in HSNZ. A lot of times, I hate patients. And their relatives. I bet I can write one entry every day with different reasons to explain my hatred.

I hate having to shout 'tumpang lalu' when you're trying to pass through the crowd of relatives standing in the walkway. And no, they don't care if you're trying to push an unwell patient through while trying to manually bag the poor person (refer to figure 1). Neither do they care if they're sitting on the stairs (and taking up > 80% of the steps) while you're running to process a blood sample of a young 20 year old who collapsed after coughing out loads of blood.

Figure 1

I hate having to wait for the lift for sooo long because all these relatives are rude enough to use the ONE and only staff lift in the hospital instead of using the FIVE lifts provided for non-employees. And when these relatives take up all the space in the staff lift, none of them have the decency to make some space for one doctor who has just been at work for the past > 34 hours (ok, ni zaman oncall dulu). Kalau saya setakat nak naik tingkat 2 atau 3, bleh la naik tangga; tapi kalau nak naik tingkat 8, takkan saya nak berkorban naik tangga. Tercabut lutut nanti!

I hate patients who come to hospital and REQUEST for admission. As if without them coming in, we would just be swinging our legs and gossiping. Even when doctors are unwell, we still come to work so that we don't let our colleagues carry this heavy burden alone (my friend had appendicitis for 1 week before seeking treatment). So it slightly (I mean REALLY) annoys me when patients come in for fever for ONE day or feel SLIGHTLY out of breath. And within half hour of being in the ward, they've already called all their friends to tell them they're staying at an 8 star hotel near Batu Burok. And what's worse is these are the same patients who will nag you every 10 minutes to ask if you've done their discharge summary. Masa nak masuk wad merayu-rayu, bila nak keluar tak sabar2 pulak! Pernah ada sorang patient's father datang ugut saya nak report kat Dato' mana ntah sebab tak siapkan discharge summary anak dia within one hour of dia request discharge at own risk (i.e. they refused all treatment and nak keluar hospital). You seriously think I'm threatened by that random Dato' when I have so many very sick patients to attend to before doing a non-urgent discharge summary?

Itu belum cerita pasal kes2 mengarut yang datang A+E (Accident and Emergency) for things yang tak kecemasan langsung. Contohnya patah kaki tahun lepas, nak cek samada dah ok belum (dalam keadaan takde rasa sakit atau apa2). Ataupun saje nak cek paras kencing manis (nak medical check up pun datang A+E malam2!). Atau bisul dah 2 bulan, tapi sebelum ni tanak datang lagi sebab nak raya (so obviously la tak cemas langsung kalau bleh tunggu 2 bulan!). Tolong la faham, there's a reason why it's called 'Kecemasan'. Klinik desa dan klinik kesihatan kerajaan berlambak2 in their local areas, tapi nak jugak datang hospital. Kalau gatal sangat nak datang hospital pun, pergi la Outpatients Department which is open till 9 pm on weekdays. Nak jugak datang A+E. Tak rasa bersalah ke amek masa medical staff that would probably be better spent attending kes2 yang betul2 urgent seperti budak kecik lemas atau accident teruk dengan pendarahan otak?



And I hate how rude patients and relatives can be! Orang nak tolong dia, dia nak kerek2 pulak. Nobody goes yelling and scolding their children's teachers, so how come when they're dealing with medical staff, they think it's ok? Padahal cikgu boleh rotan lagi anak murid, doktor (as far as I know) tak pernah pun pukul patients yang kurang ajar atau sepak terajang dia. Even saya yang paling terkenal kat department saya sebagai HO paling garang kat patients pun (most of the time) marah patients yang memang patut kena marah, e.g. unmarried Muslim couples yang duk berpeluk2 atas katil, IVDU (penagih dadah secara suntikan) yang amek dadah pukul 4 pm then bawak motor and langgar orang lain pukul 6 pm, bapak patient yang pergi serbu (tanpa ketuk pintu) bilik rehat doktor oncall time diorang berehat (kerja dari kul 7 am, takkan 6 pm takleh duk rehat jap?).

Tak lama lagi ada orang akan komen suruh saya berhenti je kerja sebab asyik complain je. Haha.